A/S Reception Guide

All Crafter A/S services are conducted at the Crafter Korea headquarters, located at 1837, Pyeonghwa-ro, Yangju, Gyeonggi Province.
As all official A/S services are handled at the Crafter headquarters, the guitar must be sent there.

There are three main ways to submit an A/S request:

Visit the Crafter Headquarters for Direct Submission
→ This method is highly recommended.

Package and Send via Courier
→ This method is not recommended due to the risks of courier accidents or refusals. If you choose to send the guitar this way, please pack it securely with three layers of protection.

Submit through Your Place of Purchase or Nearby Music Store
→ If the guitar is packed by a professional, it will be more safely delivered to the headquarters. However, music stores are not obligated to assist with A/S submissions to the headquarters. Please discuss the packaging and handling fees with the store before sending.

Crafter Korea's headquarters is located at 1837, Pyeonghwa-ro, Yangju, Gyeonggi Province (near Deokjeong Station on Line 1).
The operating hours are Monday to Friday, from 9:00 AM to 4:00 PM. A lunch break is observed from 12:30 PM to 1:30 PM.
The office is closed on weekends and holidays. Please note that online and phone consultations may differ from actual inspections of the instrument.
For more details on A/S inquiries, please contact Crafter Korea via the website’s chat service, email, or customer service.

Contact Information:
Email: support@crafterguitar.com

Temperature & Humidity Control
Since Crafter guitars are made from solid natural wood, they are highly sensitive to changes in temperature and humidity. Failing to maintain proper conditions can cause severe damage.

Recommended storage temperature: 20°C–25°C (68°F–77°F)

Recommended humidity: 45%–55%

Use a dehumidifier in summer and a humidifier in winter to maintain ideal conditions.

Avoid Impact
Well-dried tonewood is difficult to repair once damaged, and even if repaired, it may not fully reproduce its original sound quality. Always handle your guitar with care to avoid drops or knocks.

Loosen Tuning for Long-Term Storage
If you don’t plan to play the guitar for an extended period, tune each string down about one whole step. Leaving the guitar under full tension for a long time can cause the soundboard to bulge, the neck to warp forward, and the string action to become uncomfortably high.

Use a Hard Case for Storage
When not in use, store your guitar in a hard case. A case makes it easier to control humidity compared to leaving it in open space and protects the guitar from unexpected damage.

Preamp Power Management
On Crafter guitars, the equalizer circuit is powered on when a cable is plugged into the output jack. Always unplug the cable after playing to extend battery life.
Note: The tuner can be operated independently, even without the cable plugged in.

If you connect an active acoustic guitar (the type with a battery in the pickup) directly to a regular speaker, several issues may arise.

Output Signal and Impedance Issues
An active pickup generally outputs a line-level signal or slightly lower.
However, regular speakers (especially passive speakers) are designed to receive an amplified signal from an amplifier. As a result, if you plug the guitar directly into a passive speaker’s input jack, the sound may be very quiet or not audible at all.

On the other hand, if you connect it to a powered speaker (with a built-in amplifier), you may get sound, but mismatches in input sensitivity and impedance can still cause dull or distorted tones.

Tone Loss and Distortion
Instrument signals need to pass through a dedicated preamp to preserve frequency characteristics and tonal quality.
Even with an active pickup, the line input on a regular speaker is not optimized for instrument EQ or impedance matching, which can result in high frequencies being cut, low frequencies becoming muddy, and an overall imbalance in tone.

Overload and Noise Possibility
Some active pickups have high output levels, which can overload (clip) sensitive speaker inputs when connected directly.
In addition, differences in grounding can easily introduce hum or other unwanted noise.

Recommended connection method: Acoustic guitar → Acoustic guitar amplifier → Mixer / PA system.

You can find various pickup manuals in the Resources section of the official Crafter website.

When playing a Crafter guitar equipped with a built-in preamp system through an external amplifier, speaker, or audio interface, following the guidelines below will help maintain optimal sound quality and ensure your instrument remains in good condition for a long time.

1. Cable Connection Order & Preventing Pop Noise

Before playing: Connect the guitar cable first, then turn on the amplifier, mixer, or other output device.

If the amplifier is already on, be sure to switch it off before plugging in the cable.

After playing, turn off the amplifier first, then unplug the cable.

⚠️ Incorrect connection or disconnection order can cause “pop noise,” which may damage the amplifier, speaker, or preamp circuitry.

2. Volume & Gain Settings

Setting volume or gain too high can cause feedback (howling) or sound distortion.

Start with low volume, then gradually increase to find the optimal level for your playing environment.

3. Optimal EQ (Equalizer) Settings

If your preamp or connected equipment has EQ controls, avoid excessively boosting treble or mid frequencies, as these can increase the risk of feedback.

Adjust bass according to the room acoustics and stage conditions, but avoid muddying the sound.

4. Cable Type & Usage — Use TS, Avoid TRS

Crafter’s preamp system uses an active pickup with an unbalanced mono output and supports standard TS (Tip–Sleeve) mono plugs.

The circuit activates and starts consuming battery power as soon as the plug is inserted.
→ After playing, always unplug the cable to prevent unnecessary battery drain.

⚠️ Using a TRS (stereo) cable may cause signal splitting, reduced output, noise interference, or even electrical mismatch that could damage the circuit.

5. Battery Management

Crafter preamps typically use a 9V battery.

Always check the battery level before performances or recording sessions, and replace it if in doubt.

For stable performance, we recommend using alkaline batteries.

6. Preventing Feedback / Howling

Feedback occurs when sound from the speaker re-enters the guitar’s soundhole.

Position the speaker so it does not directly face the front of the guitar.

In large venues or high-volume settings, use a soundhole cover (feedback buster) for effective prevention.

7. Storage & Temperature/Humidity Control

Avoid leaving the guitar in high or low temperatures, or in excessively humid or dry environments for long periods.

Store it in its case, and ideally maintain 45–55% humidity.

???? Tip: Following proper connection steps and sound settings not only protects your sound quality but also prolongs your instrument’s lifespan. The preamp and pickup system are delicate electronic components—by paying attention to your setup and playing environment, you can enjoy stable, beautiful sound for many years.

Crafter guitars use light gauge strings:
[E1 - .012, B2 - .016, G3 - .024, D4 - .032, A5 - .042, E6 - .053]

Do not use strings thicker than light gauge, as the higher tension can cause serious damage to the instrument.

For pickups mounted on the side of the guitar, the model name is indicated on the front panel—usually printed just below the LCD display.
Examples: LR-T NX, LR-T DX, CR-T TV, CR-T GV, CR-T NV, CR-T DV, PL-T NV.

The value of a Crafter guitar can vary depending on factors such as its model, production year, condition, and market demand. Crafter does not offer official appraisal or resale value estimates.
For an approximate market value:

Check recent sales of the same or similar models on reputable online marketplaces and music stores.

Consult with local guitar dealers or luthiers who are familiar with Crafter instruments.

Provide clear photos and details (model name, serial number, production year, and condition) when requesting an estimate from potential buyers or experts.

This will help you get a realistic idea of your guitar’s current market price.

If your guitar model is not displayed on the Crafter official website, please contact Crafter’s customer service. You can send clear photos of the guitar’s body, headstock, and label (inside the soundhole) via the official inquiry channels, such as email or online chat. The support team will help verify the model, production period, and specifications.

For preamp systems equipped with an LCD tuner, you can check if the unit is receiving power by activating the TUNER function.
If there is no built-in tuner, you can confirm power supply by connecting the guitar to an acoustic amplifier and checking for sound output.

*The red BATT. LED on the preamp is a battery check light that turns on when the battery level is low.

The labeling method may vary depending on the production period.

1. In most cases, you can find the model name and serial number on the label attached inside the soundhole.

2. In some models, the model name is engraved on the upper side of the soundhole, and the serial number can be found near the truss rod adjustment area.

3. If neither of the above applies, you can contact Crafter’s customer support via chat and attach photos for verification.