An acoustic guitar is a type of guitar that uses metal strings and belongs to the string instrument family.
It is often referred to as a folk guitar to distinguish it from a classical guitar, but the term acoustic guitar is more commonly used.
While there are variations between models, most acoustic guitars have 6 strings. Due to their ability to play scales, chords, and rhythms, they are often referred to as small orchestras.
An acoustic guitar generally produces sound through its soundboard without the need for electrical components. However, depending on the type, some acoustic guitars are equipped with an electric system that can produce sound through a preamp, which are known as semi-acoustic guitars or electric acoustic guitars.

Be mindful of temperature and humidity control.
Guitars made from natural wood are highly sensitive to temperature and humidity, and if proper levels are not maintained, it can cause critical damage to the instrument. The ideal temperature for storage is between 20℃ and 25℃, and the humidity should be between 45% and 55%. (In summer, use a dehumidifier, and in winter, use a humidifier.)

Avoid shocks.
Guitars made from well-dried wood are not only difficult to repair if broken, but even if repaired, they may not reproduce the same sound as before.

If you're not playing your guitar frequently, tune it one semitone lower when storing it.
If the guitar is left with high tension for a long period, it may cause the soundboard to warp and the neck to bend forward, resulting in damage to the instrument. Additionally, the action (string height) may increase, making it harder to play the guitar.

We recommend storing your guitar in a hard case when not in use.
Using a hard case makes it easier to control humidity compared to leaving the guitar in a wide space, and it helps protect the guitar from unexpected damage.

The equalizer powers on when the cable is plugged into the output jack.
To extend the battery life, remove the cable from the output jack after playing. The tuner will still function separately without the cable plugged in.

Crafter guitars use light gauge strings.*
[E1-.012, B2-.016, G3-.024, D4-.032, A5-.042, E6-.053]

Do not use strings with a thicker gauge than light gauge. Applying high tension to the guitar can cause serious damage to the instrument.

A/S Reception Guide

All Crafter A/S services are conducted at the Crafter Korea headquarters, located at 1837, Pyeonghwa-ro, Yangju, Gyeonggi Province.
As all official A/S services are handled at the Crafter headquarters, the guitar must be sent there.

There are three main ways to submit an A/S request:

Visit the Crafter Headquarters for Direct Submission
→ This method is highly recommended.

Package and Send via Courier
→ This method is not recommended due to the risks of courier accidents or refusals. If you choose to send the guitar this way, please pack it securely with three layers of protection.

Submit through Your Place of Purchase or Nearby Music Store
→ If the guitar is packed by a professional, it will be more safely delivered to the headquarters. However, music stores are not obligated to assist with A/S submissions to the headquarters. Please discuss the packaging and handling fees with the store before sending.

Crafter Korea's headquarters is located at 1837, Pyeonghwa-ro, Yangju, Gyeonggi Province (near Deokjeong Station on Line 1).
The operating hours are Monday to Friday, from 9:00 AM to 4:00 PM. A lunch break is observed from 12:30 PM to 1:30 PM.
The office is closed on weekends and holidays. Please note that online and phone consultations may differ from actual inspections of the instrument.
For more details on A/S inquiries, please contact Crafter Korea via the website’s chat service, email, or customer service.

Contact Information:

Email: support@crafterguitar.com
Phone: +82-31-858-8787

Crafter has a dedicated department and staff responsible for artist relationships.
Additionally, endorsement and artist relationships are managed according to Crafter's internal policies and are handled confidentially.
For further inquiries, please contact us at +82-31-858-8787 or support@crafterguitars.com.